Returns and Refunds Policy

Returns for Replacement Policy

You may raise a Return Request of the Product/Orders purchased by you on Mozotown.com for replacement, under the following cases:

  • Product/Orders which do not match the description mentioned in the Product/Orders page, which you had ordered.
  • The Product has missing parts or accessories.
  • Product/Orders with physical damage, at the time of delivery.
  • Wrong Product, wrong order or Product/Orders or the product was not matching the description was delivered to you.
  • The Product/Order, its original packing (including but not limited to the Manufacturer’s packing) included accessories, user manuals, warranty card, MRP Tags, Description Tags and materials, freebie, that came along with the Product/Order during delivery, are available for return of the product.
  • In the event of having received a defective product, and was notified to the Customer support within the returns window of the product and is classified as a Returnable Product.
  • If your Product/Order is under the Returns acceptable category and the return window has not exceeded, you may then proceed to contact customer support to assist in faster Returns processing.
  • All Product/Orders that are eligible for a returns for replacement have a specified applicable return window for each Product/Order category. Click “here” To check if your Product/Order is eligible for returns, and its associated returns window of your Product/Order, with respect to its category.
  • Packing the product for return and the cost of shipping the product back to the seller is borne by the customer.
  • Product/Order was delivered in good condition by the Delivery agent to the customer and the damage occurred to the Product/Order after delivery of the Product/Order/order.
  • Product/Order is different from what was shipped to you.
  • If the Product/Order, its original packing (including but not limited to the Manufacturer’s packing) included accessories, user manuals, warranty card, MRP Tags, Description Tags and materials, freebies that came along with the Product/Order during delivery, are missing.
  • Product/Orders marked as “non-returnable” on the Product/Order detail page cannot be returned.
  • Product/Orders may not be eligible for return in cases, including but not limited to the case of buyer’s remorse such as incorrect model or color of Product/Order ordered.

Category

Sub-Category or Product Type

Arts and Crafts

Arts and Crafts of all types are not returnable.

Artificial Jewellery

Bangles, Earrings, Necklace and Necklace sets and all items under Artificial Jewellery Category.

Automobile Accessories

Additives, Air Fresheners, Brighteners, Car Perfumes, Cleaning Liquids and Detergents, Degreasers, Dent and/or Scratch Removers, Engine Oils and Lubricants, Filler Putt, Headlight Vinyl Films,Liquid Solutions, Lubricants, Waxing and  Polishing Materials, Power Steering Fluids, Sealants, Stickers, Sun Control Films.

Babies and Kids

Baby Health and Grooming, Baby Bathing Accessories, Baby Diapers, Baby Wipes, Baby Potty, Baby Toys, Baby Feeding Bottles and Nipples, Breast Pumps,

Bathing and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Cleaning Products

Cleansing Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Electronics

Men’s Shavers, Men’s Trimmer’s, Men’s Personal Hygiene Equipment, Women’s Shavers, Women’s Trimmers, Women’s Personal Hygiene Equipments, Wired and Wireless headsets, unless defective or wrong item delivered

Festival and Party Supplies

Balloons, Candles, Cut-outs, Decoration articles, Hookah Charcoal, Hookah Flavours, Hookah Mouth-tips, Holi and Rangoli Colours and Powders, Incense Sticks, Whistles

Footwear and Accessories

Oils, Shoe Glue, Shoes Grease, Men and Women’s Socks, Shoe Polishes, Shoe Polish Creams, Shoes deodorant Sprays and Shoe Wax Polishes

Gardening Products

Plant Seeds, Soil Manure.

Health and Food Supplements

Canned Foods, Condiments, Health Drinks, Health Supplements, Ayurvedic Tablets and Food Supplements, Syrups and all Edible Products

Health and Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Home Improvement Products

Adhesives, Bird and Insect Repellents, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Plaster-of-Paris Powder and Products, Smoking-Pipe Mouthpieces and Sprays, White Cement

Men’s Health and Grooming

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Men’s Clothing

Men’s Gym Accessories, Men’s Inner Wear, Shapewear, Socks, Swimming Accessories, Clothing Freebies.

Musical Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish, Wind Instruments

Medical Aids and Health Care

Antiseptic, Band Aid, Body Pain Relief Sprays, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Throat Lozenges

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Recharges and Utility Payments

Mobile Pre-paid Recharge, Post Paid Bill Payments, DTH, Broadband, Electricity, Water, Gas Bills and Utility Payments

Women Beauty and Grooming

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Women’s Clothing

Men’s Gym Accessories, Men’s Inner Wear, Shapewear, Socks, Swimming Accessories, Clothing Freebies.

Sexual Wellness

Condoms, Fertility testing Kits, Lubricants, Pregnancy testing Kits, Sexual Pleasure Enhancement Products and Vaginal Dilators

Category

Returns Window

All Clothing and accessories

7 Days from the date of delivery of the Product/Order

Electronics, Appliances and accessories

2 Days from the Date of Delivery of the Product/Order

Computers, IT Products and their accessories

3 Days from the Date of Delivery of the Product/Order

Gym and Cardio Equipment and Gym Accessories

2 Days from the Date of Delivery of the Product/Order

Home and Kitchen Products

3 Days from the Date of Delivery of the Product/order

Mobile Phones and its Accessories

2 Days from the Date of Delivery of the Product/Order

Luggage’s and Handbags

3 Days from the Date of Delivery of the Product/Order

Toys and Baby Care

3 Days from the Date of Delivery of the Product/Order

Books, Office Supplies and Stationaries

3 Days from the Date of Delivery of the Product/Order

NOTE: For Any Products that are covered under a warranty provided by the Seller or Product Manufacturer, you may raise a claim to the Seller through our Customer Support Team and for Product Manufacturer, you are requested to contact your nearest service center.

  • If you had ordered your Mobile Smartphone, Electronic Tablet, Laptop, Television Set, Air Conditioner, Refrigerator, Washing Machine Microwave product from Mozotown.com and received a damaged product, you may raise a replacement request by getting in touch with our customer support chat or call system.
  • Your product is eligible for replacement, if you had raised the replacement request within 48 hours of delivery of your product.
  • You may raise a replacement request, via our customer support chat or call system. In the absence of the Customer Support team (during Weekends, Holidays, and off support hours), you may raise a replacement request through this form.
  • We will arrange a Technician to visit to your shipping address, where the product was delivered, for inspection of the product. In the event your product is certified defective by the technician, we will arrange for a replacement if the same product is available with the same seller.
  • In the event the similar product is not available, the customer may either choose to replace with a different product of the same category. If the price of the new product chosen is lesser than the original product, you will receive the difference amount between the originally ordered product and the replacement product. If you choose to upgrade your product with a product category of the originally purchased product, you may do so, by paying the difference between the original product and the replacement product.
  • Before returning a Mobile/Laptop/Tablet or any Electronics gadgets that stores personal information, make sure the device should be formatted and screen lock/passwords if any should be disabled. Mozotown.com, its partners and subsidiaries are not responsible for any personal information contained within the returned devices and misuse of the same.
  • If your item is eligible for return as per the conditions met under “Under what conditions, returns are accepted?
  • The shipping cost to return the product to the seller for replacement is to be paid by the customer.
  • You may either reach out to our customer support team, for assistance to provide a paid pick up and courier facility or ship the product by your own courier.
  • When returning the product/order for replacement, ensure that, the Product/Order, its original packing (including but not limited to the Manufacturer’s packing) included accessories, user manuals, warranty card, MRP Tags, Description Tags and materials, freebie, that came along with the Product/Order during delivery, are available for return of the product.
  • Items returned without notifying the Customer Support team, will not replaced.

Refund Policies

  • Our Quality Control and Verification team takes the utmost precautions while processing your order.
  • Orders are processed by
    • Mozotown.com owned Fulfilment Centers
    • Individual Sellers who sell their products through our platform.
  • Refunds will be accepted and processed in the event that Mozotown.com or its sellers are unable to replace your Replace your Product/Order, which was needed to be returned back to the Seller/Fulfilment Center due to:
    1. Product/Orders which do not match the description mentioned in the Product/Orders page, was delivered against your order and no further stock is available with our Seller
    2. The Product has missing parts or accessories on the order that was delivered, no further stock is available with our Seller to process a replacement.
    3. Product/Orders with physical damage was delivered and no further stock is available with our Seller to process a replacement.
    4. Wrong Product or a wrong order was delivered to you, and no further stock is available with our Seller to process a replacement.
    5. The Product/Order which was delivered is in its original packing (including but not limited to the Manufacturer’s packing) included accessories, user manuals, warranty card, MRP Tags, Description Tags and materials, freebie, that came along with the Product/Order during delivery, are available for return of the product.
    6. A Defective product was delivered and the same was notified to the Customer support team within the returns window. However, a replacement is not available in stock of the Seller, from whom the product was purchased.
  • Packing the product for return and the cost of shipping the product back to the seller is borne by the customer.
  • In the rare event, that the above conditions are met, a refund of the amount paid towards the product by you will be refunded to you. You may reach out to the customer support team by Chat or Call, by clicking this LINK HERE, to assist you in processing the same.
  • Product/Order was delivered in good condition by the Delivery agent to the customer and the damage occurred to the Product/Order after delivery of the Product/Order/order.
  • Product/Order is different from what was shipped to you.
  • If the Product/Order, its original packing (including but not limited to the Manufacturer’s packing) included accessories, user manuals, warranty card, MRP Tags, Description Tags and materials, freebies that came along with the Product/Order during delivery, are missing.
  • Product/Orders may not be eligible for return in cases, including but not limited to the case of buyer’s remorse such as incorrect model or color of Product/Order ordered.

Category

Sub-Category or Product Type

Arts and Crafts

Arts and Crafts of all types are not returnable.

Artificial Jewellery

Bangles, Earrings, Necklace and Necklace sets and all items under Artificial Jewellery Category.

Automobile Accessories

Additives, Air Fresheners, Brighteners, Car Perfumes, Cleaning Liquids and Detergents, Degreasers, Dent and/or Scratch Removers, Engine Oils and Lubricants, Filler Putt, Headlight Vinyl Films,Liquid Solutions, Lubricants, Waxing and  Polishing Materials, Power Steering Fluids, Sealants, Stickers, Sun Control Films.

Babies and Kids

Baby Health and Grooming, Baby Bathing Accessories, Baby Diapers, Baby Wipes, Baby Potty, Baby Toys, Baby Feeding Bottles and Nipples, Breast Pumps,

Bathing and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Cleaning Products

Cleansing Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Electronics

Men’s Shavers, Men’s Trimmer’s, Men’s Personal Hygiene Equipment, Women’s Shavers, Women’s Trimmers, Women’s Personal Hygiene Equipments, Wired and Wireless headsets, unless defective or wrong item delivered

Festival and Party Supplies

Balloons, Candles, Cut-outs, Decoration articles, Hookah Charcoal, Hookah Flavours, Hookah Mouth-tips, Holi and Rangoli Colours and Powders, Incense Sticks, Whistles

Footwear and Accessories

Oils, Shoe Glue, Shoes Grease, Men and Women’s Socks, Shoe Polishes, Shoe Polish Creams, Shoes deodorant Sprays and Shoe Wax Polishes

Gardening Products

Plant Seeds, Soil Manure.

Health and Food Supplements

Canned Foods, Condiments, Health Drinks, Health Supplements, Ayurvedic Tablets and Food Supplements, Syrups and all Edible Products

Health and Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Home Improvement Products

Adhesives, Bird and Insect Repellents, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Plaster-of-Paris Powder and Products, Smoking-Pipe Mouthpieces and Sprays, White Cement

Men’s Health and Grooming

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Men’s Clothing

Men’s Gym Accessories, Men’s Inner Wear, Shapewear, Socks, Swimming Accessories, Clothing Freebies.

Musical Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish, Wind Instruments

Medical Aids and Health Care

Antiseptic, Band Aid, Body Pain Relief Sprays, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Throat Lozenges

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Recharges and Utility Payments

Mobile Pre-paid Recharge, Post Paid Bill Payments, DTH, Broadband, Electricity, Water, Gas Bills and Utility Payments

Women Beauty and Grooming

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Women’s Clothing

Men’s Gym Accessories, Men’s Inner Wear, Shapewear, Socks, Swimming Accessories, Clothing Freebies.

Sexual Wellness

Condoms, Fertility testing Kits, Lubricants, Pregnancy testing Kits, Sexual Pleasure Enhancement Products and Vaginal Dilators

 

  • If your item is eligible for return and refunds as per the conditions met under “Under what conditions Returns for Refund Requests will be accepted and processed?”
  • The shipping cost to return the product to the seller for a refund claim is to be paid by the customer.
  • You may either reach out to our customer support team, for assistance to provide a paid pick up and courier facility or ship the product by your own courier.
  • When returning the product/order for refund, ensure that, the Product/Order, its original packing (including but not limited to the Manufacturer’s packing) included accessories, user manuals, warranty card, MRP Tags, Description Tags and materials, freebie, that came along with the Product/Order during delivery, are available for return of the product.
  • Items returned without notifying the Customer Support team, will not be processed for a refund.
  • Refunds will be processed, once the product has reached the seller and has been verified that the product was returned in good order.
  • The product must be shipped back to the address of the seller, who shipped the product and any assistance to find the same can be got by reaching out to the customer support team.
Refund MethodRefund Time Line
Orders Paid using Mozotown Wallet2 to 5 Business Days, from the date of receipt of the product back to the fullfilment center or Seller.
Orders Paid using Credit/Debit Card2 to 5 Business Days, from the date of receipt of the product back to the fullfilment center or Seller.
Orders Paid using Netbanking2 to 5 Business Days, from the date of receipt of the product back to the fullfilment center or Seller.
Orders Paid using UPI Linked bank account2 to 5 Business Days, from the date of receipt of the product back to the fullfilment center or Seller.
Orders Paid using NEFT to Bank Account5 to 7 Business Days, from the date of receipt of the product back to the fullfilment center or Seller.
Orders Paid using Cash on Delivery5 to 7 Business Days, from the date of receipt of the product back to the fullfilment center or Seller. Our customer service team will call you to process the same

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